Customer Success Officer - Uganda

 

“Behind the petrol station, take the street that leads to where the church once stood. Our house is on the right, after the third mango tree. The door is grey.”

 

Our mission

Addressya is a Swedish company with sales offices in Rwanda and Uganda with an ambitious goal to improve lives by providing access to opportunities, inclusion, partnerships, and trade through improved addressing. The platform was created in response to the fact that 4 billion people, businesses and governments worldwide suffer from the lack of addresses. 

Addressya makes it possible for anyone to create a precise, complete and easy to use address and share it with full control over their own data. For individuals it will always be free.  To businesses, we offer Addressing as a Service that gives companies access to good quality address data for increased transparency and efficiency.

To know more about us check our website

 

Working at Addressya

We build our teams with “team makers”, who take full responsibility for their own work, the team, and the company objectives as a whole. You are never alone at Addressya, asking for help comes naturally to you, as does responding when others need your help. You enjoy using your skills and ideas to help to remove obstacles and bottlenecks for others and within the organisation.

 

About job 

In this role you will understand customer outcomes through ongoing collection and analysis of data and feedback and turn this into onboarding and retention strategies as well as feed into the product road map. You’ll be involved in all aspects of support, account management, demonstrating the product, educating customers and more. Your input will play an important role in key decisions for Commercial Operations and Product Development teams.

 

Key Areas of responsibility: 

  • Monitoring and following up on sign ups with different tools 
  • Working on the post sales processes, documentation and follow up processes
  • Coordinating & supporting the Sales Team
  • Coordinating with the technical team for issues/ bugs/data
  • Create customer communication material
  • Contacting, engaging & follow ups with customers


Skills and requirements

  • Ability to create structure in ambiguous situations and design effective processes
  • Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
  • Passion for technology and for being a part of a fast-growing SaaS company
  • Proven track record of working in a customer facing role (e.g. sales or customer service)
  • Creativity, resourcefulness, and flexibility
  • Excellent time-management and organizational skills 


How to apply

To apply to this position just click the "apply" button and follow a few simple steps to register. Interviews will be held continuously as applications come in and the position can be filled before the closing date of this post. 

We look forward to reading your application! 

If you have any questions regarding the process or the role please reach out to Alisha, alisha@addressya.com or recruiting manager Stephen Okiria, stephen@addressya.com

Or, know someone who would be a perfect fit? Let them know!

Kampala

Kampala Directions

Workplace culture

Diversity is at the heart of our culture as a global organisation. Our people work collaboratively across countries with teams from our headquarters in Sweden and local offices in Rwanda, Uganda as well as our product team in India. We strive to create a workplace that is inclusive where our people can thrive. We are proud to be a female-founded company with an impressive gender balance in all departments. Addressya supports every employee’s professional development to ensure that as we grow so do our brilliant staff.

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